24/7 Customer Support
Read more about customer support and why it's hard to find a web hosting provider which offers top-class support.
The support that you can receive from your shared website hosting supplier is really important, regardless of whether you have pre-sales questions and you aren't a client yet, or you've got a technical problem with an existing account. Prompt and correct info regarding a question or an issue will save you lots of time and efforts, not mentioning that this can often be an indicator that you are ordering from an actual hosting supplier and not from some reseller. When you buy a hosting account through a company that does not own its servers and it cannot access them directly, it is very likely that you will wait for a few days so as to get an answer to any kind of query, so your websites may remain offline for quite a while. Alternatively, a company which offers numerous ways of communication and has a support team available all the time will assist you to right away and help you limit or fully avoid any kind of downtime and potential losses.
24/7 Customer Support in Shared Website Hosting
We offer 24/7 customer, billing and technical support for all our Linux shared website hosting packages. Even if you aren't our customer yet and you have questions, we can help you promptly and supply you with the necessary information, so as to give you the choice to make the best decision when you obtain your new hosting account. We're available at any moment, including holidays and weekends, and we offer multiple means of communication to get in touch with us - phone, live chat, e-mails and support tickets. For your benefit, we now have a couple of phone numbers all over the world, so you'll be able to call the one which is closer to you. The maximum response time for the emails and your tickets is 1 hour. The regular response time is around 15-20 min, so you can forget about waiting for several days to get assistance for any kind of task or issue, regardless of its complexity.