One-Hour Response Guarantee
Know a lot more about the 1-hour response time guarantee and just how you, as the client, may benefit from it.
If you ever have any enquiries about the hosting service in general or you experience a problem with your websites, you will need to contact the hosting company’s help desk support team. It may not make any difference how promptly they’ll respond if you’ve got a generic question, but a problem such as a misapplied script update, for example, may lead to your website becoming broken or unavailable online. And the longer you have to wait for the support team to lend a helping hand, the longer the site will be inoperative. If you offer goods or services online, any downtime will affect your site in a harmful way and you may lose existing or potential visitors. Many web hosting providers, chiefly resellers, respond to support tickets and emails within 24 hours, but in the online realm this is way too long, as clients will hardly ever go back to a website that isn’t working properly over a prolonged time period.
One-Hour Response Guarantee in Shared Website Hosting
With a shared website hosting from our company, you can just forget about waiting for hours, or even one whole day, to obtain an answer to a technical support ticket or an email. Irrespective of when you get in touch with us, we will help you within no more than 1 hour with any technical and sales inquiries you might have. In reality, our actual response time rarely exceeds twenty-thirty minutes. As we are available 24/7/365, you’ll always receive support in a well-timed fashion and we understand just how essential that is in the Internet world. As soon as you contact us, we will answer your questions. In case you come across any technical issue, we will rectify it instead of you, or we’ll supply you with all the required information in case there’s something that you have to do on your end.